We love our customers and want you to love your purchases without the stress of being stuck with an item you don’t like. We understand the difficulties of shopping online and are committed to providing top-notch service so you will always be happy shopping with us!
Return Policy
Haus of Vixxn will accept returns or exchanges for items purchased directly from our website within 30 days of purchase under the following conditions:
• There are no visible signs of damage
• All original packaging is intact
Item(s) cannot be returned or exchanged after 30 days of purchase.
Certain types of goods are exempt from returns, including:
• Intimate (under-garments) or sanitary goods
• Hazardous materials
• Flammable liquids or gases
To complete your return, we may require a receipt or proof of purchase(order confirmation email) with your order number.
For all returns or exchanges, please contact hausofvixxn@gmail.com with your order number and reason for return or exchange. Our team will process your request according to the policy outlined here.
Exchanges
For exchange requests, email hausofvixxn@gmail.com with your order number and reason for exchange, and our team will assist you based on the policy.
Return Shipping
You will be responsible for return shipping costs unless the item arrived damaged or defective.
If returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Refunds
Once your return is received and inspected, we will notify you via email regarding approval or rejection of your refund. If approved, your refund will be processed, and a credit will be issued to your original method of payment.
Late or Missing Refunds
Refunds typically take 2-3 business days to process between financial institutions. If you have not received your refund after this time, please email us at hausofvixxn@gmail.com, and we will investigate further.
Gifts
If an item was marked as a gift when purchased and shipped directly to you, you will receive store credit for the return. Once the returned item is received, a digital gift certificate will be emailed to you.
Damaged Items
If you receive a damaged or defective item, please contact us within 48 hours at hausofvixxn@gmail.com.
• If you do not report the damage within this timeframe, we may not be able to honor your claim.
• We utilize tracking timestamps and delivery confirmation from the carrier when reviewing damage or return requests.
Feedback
We love hearing from you! If you have any feedback, questions, or concerns, please email us at hausofvixxn@gmail.com. We take your feedback seriously and are always working to improve your experience.